Support Services

Will Power PCS provides full onsite and offsite IT Consulting and Support Services and maintenance coverage to Albany, and surrounding areas. Our services are available to residential, business, educational, and governmental clients. Almost every consumer in this day and age relies heavily on technology, which is why it is important for you to know that your IT infrastructure is properly implemented and up to date by today’s security standards. Rest assured that our IT support staff will keep your network running smooth and efficiently. We offer an extensive variety of services, anything from installing  new software to web design, for the most moderate rates. No question will ever go unanswered and there’s nothing too big or small for us to handle!

IT Consulting and Support Services We Offer

Residential IT Services: Our IT Consultants will come to you for your in-home services. We fix your device at home which is what makes our IT support so effective. We will gladly come to you for any services that you may need, big or small! We eliminate the stress of having to mail-in your device to a potentially unknown source and we eliminate the hassle of having to drop off and pick up your device which saves time and money.

Business IT Services: Almost every business relies heavily on technology in today’s world. If for some reason your technical devices need immediate service and support, our IT consultants will be ready to assist any of your needs. Your business will need this stability and control in order to produce good results for you and your company. Your employees’ productivity is depending on it! We have a range of service packages tailor-made for your company’s needs. All our service packages offer the following, in addition to your specific requests:

  • Remote Network and Server Support, Monitoring, and Management
  • Remote Help Desk Support
  • Routine onsite support
  • Rapid Response on-site support for emergencies
  • Expert strategic advice for your business technology needs

Network Support: We provide strategic and proactive support for your business network that prevents problems before they become major headaches. Our support services are available to businesses in Albany and surrounding areas, our staff of network specialists can design a customized IT Management and computer network maintenance solution for your business.

Remote Support:  IT remote support enables one of our experienced technicians to connect to your infected system and work directly on the issue when it occurs without having to waste another moment on scheduling an appointment. Remote support technology eliminates the transport-related expenses and saves you time. Obtaining remote computer repair support will allow our experienced technicians to deliver faster and more responsive support to you the minute you request it. Here is what you can expect when you reach out to Will Power PCS to obtain remote support for your computer, network and/or mobile device:

  • Establish connection through secure digital remote means.
  • Identification of root causes through logical troubleshooting methodology.
  • Elimination of the problem at the source to avoid recurrences.
  • A phone call and email documenting a description of the root problem and the necessary computer maintenance needed to correct the issue.
  • Expert advice for regular computer maintenance.

Microsoft Exchange Server Support: There are many advantages to obtaining and maintaining On Premise Exchange Servers from file sharing to access from your iPhone or Android. Exchange Server Support supports just about any email client such as Outlook or Thunderbird. These email servers give you higher functionality with Microsoft Outlook, syncing your emails, contacts, calendars and tasks all together. They increase productivity and keep your information safe within your business, while maintaining the control you need. Will Power PCS offers complete installation and maintenance of your Microsoft Exchange software to your server.

Website DesignNeed a Website that will engage and drive your customers? Looking to update or convert what you currently have? From small updates to full scale multidimensional site rollouts, we can help! Whatever format you wish to have, we can help you obtain it. You choose the format, leave the rest to us.

SEO Services – Looking to improve your business’ online web presence. Look no further, we now offer customized SEO Service packages that fit every business size need. Fill out our free website audit form to get started.

Data RecoveryWe offer professional data recovery services to help recover your lost data. Our experienced technicians are equipped with the latest techniques and tools to recover data from even the most damaged devices. With our consistent success rate, we offer an easy way to recover your lost data from any type of device. Our technicians have experience with nearly every type of operating system and continue to demonstrate a reputation of continuous progress in data recovery.

Call Our IT Specialist Today

Will Power PCS offers extensive IT Consulting and Support Services. Our IT consulting specialists are centered around passing on the most ideal client management to you and your business. We pride ourselves in providing IT counseling management and support for all independent consumer or business. Contact us TODAY for a FREE consultation at (518)892-4419 to learn more!

Laura Stoddard